Frequently asked questions

Brands launch campaigns and creators submit content based on clear briefs. Performance and payouts are tracked in real time.

You can run Normal campaigns (fixed budget per creator) or PPV campaigns (pay-per-view, CPM-based). Both types include clear briefs, deliverable tracking, and performance analytics.

Most campaigns can be set up and launched within 24 hours. Our team reviews your brief and matches you with vetted creators quickly.

There is no strict minimum, but we recommend starting with a budget that allows for at least 3-5 creators to ensure meaningful results and data.

Yes. You can target TikTok, Instagram, and YouTube individually or run cross-platform campaigns for broader reach.

Yes, but we help. Sync provides brief templates and our team can assist you in creating clear, effective briefs that drive results.

During setup, you specify your objectives (awareness, engagement, conversions), target audience, content format, and budget. Our team helps optimize your brief for maximum impact.

Yes. You can review creator profiles, engagement rates, and past work before approving them for your campaign.

Sync supports video reviews, unboxings, tutorials, ASMR, lifestyle integrations, and more. You define the format in your campaign brief.

Absolutely. The campaign hub lets you manage multiple active campaigns simultaneously with centralized tracking and approvals.

Creators submit content for review. You can approve, request revisions, or decline submissions directly through the platform.

Yes. Each campaign has configurable timelines for creator applications, content submission, and revision rounds.

For Normal campaigns, you set a fixed fee per creator. For PPV campaigns, you pay based on actual views at a CPM rate you define. No hidden fees.

Brands fund their campaign upfront. Payments to creators are released after content is submitted, reviewed, and approved -- ensuring quality before payout.

Sync charges a transparent platform fee on top of creator payouts. You see the full cost breakdown before launching any campaign.

Yes. You define your total campaign budget and per-creator limits. The platform tracks spend in real time so you never exceed your budget.

We accept all major credit cards and bank transfers. Invoicing is available for enterprise accounts.

For PPV campaigns, you only pay for actual views delivered. For fixed-fee campaigns, our approval process ensures quality before payment is released.

Every creator goes through a review process evaluating content quality, engagement authenticity, audience demographics, and past brand collaboration history.

Yes. You can invite creators directly or let vetted creators discover and apply to your campaign through the marketplace.

Payments are only released upon content approval. If a creator misses deadlines or fails to deliver, no payment is processed.

There's no limit. You set the number of creator slots when configuring your campaign, and can adjust as needed.

Yes. After successful collaborations, you can save creators to your favorites and invite them to future campaigns directly.

You can request revisions through the platform. Creators receive clear feedback and resubmit within the agreed timeline.

Yes. All payments are processed through secure, PCI-compliant payment processors. We never store your full payment details on our servers.

We use view validation technology and engagement analysis to detect fraudulent activity. Suspicious accounts are flagged and investigated.

Content exclusivity depends on your campaign terms. You can specify exclusivity periods and usage rights in your brief.

Yes. All sponsored content facilitated through Sync includes proper disclosure requirements. We help ensure creators comply with FTC and platform guidelines.

Usage rights are defined in your campaign brief. Standard campaigns grant brands usage rights for the specified platforms and duration.

We follow industry-standard security practices including encryption at rest and in transit, regular security audits, and strict access controls.