Terms of Service

1. Who we are and what these Terms cover

Sync (“Sync”, “we”, “us”) is a creator campaign platform operated by 9483-9859 Quebec inc., Montréal, Québec, Canada. These Terms govern your use of the Sync website and mobile apps, whether you use Sync as a content creator (“Creator”), on behalf of a brand (“Brand”), or in any other capacity. By creating an account or using Sync you agree to these Terms and to our Privacy Policy.

If you use Sync as a Creator, the Creator Terms of Service also apply to you. If there is a conflict, the Creator Terms control for creator-specific matters.

2. What Sync does

Sync connects Brands with Creators for social media content campaigns. We provide campaign briefs and matching, content submission and approval tools, messaging, performance tracking, invoicing, and payout processing. Sync is a platform: unless a campaign contract says otherwise, the agreement for any specific piece of work is between the Brand and the Creator, with Sync facilitating it.

3. Accounts and eligibility

• You must provide accurate information and keep your login credentials safe. You are responsible for activity on your account.
• You must be at least 18 years old. Some campaigns have higher age requirements (for example 18+ or 21+), which we verify against your date of birth.
• Brand accounts must be operated by someone authorized to bind the company they represent.
• We may require identity verification (through our payment partners) before paying out funds.

4. Campaign contracts

When a Creator accepts a specific campaign, the Creator and the Brand enter a separate campaign contract covering deliverables, deadlines, payment, revisions, and content usage rights. That contract controls for that campaign; these Terms apply to everything else. Sync provides the contracting tools and records acceptance.

5. Payments

• Creator payouts are processed through our payment partners (Airwallex, and Stripe where identity verification is required). Payouts require completed identity verification and valid payout details.
• Minimum withdrawal amounts and payout timing are shown in the app before you withdraw.
• Brands agree to pay the amounts in their campaign contracts. Sync’s fees are as disclosed to you before you commit -- in the applicable campaign contract or agreement.
• You are responsible for your own taxes. We provide invoices and payment records; nothing on Sync is tax or legal advice.

6. Content and intellectual property

• Creators own the content they create. By uploading content to Sync, you grant us a non-exclusive license to host, store, display, and transmit it as needed to operate the platform (for example, showing your portfolio and submissions to Brands you work with).
• Brand usage rights to campaign content (where, how, and for how long a Brand may use it) are defined in the campaign contract for that campaign -- not by these Terms.
• The Sync name, logo, apps, and platform are our property. Do not copy, scrape, reverse engineer, or build competing datasets from the platform.
• If you believe content on Sync infringes your rights, contact us at contact@makeitsync.com and we will review it.

7. Platform rules (all users)

You agree not to:

• Take Sync-originated relationships off the platform to avoid Sync’s protections or fees (anti-circumvention -- enforcement, strikes, and the dispute process are described in the Creator Terms; the same principle applies to Brands, including not recruiting Creators off-platform)
• Post or submit unlawful, infringing, deceptive, or harmful content
• Misrepresent performance metrics, identity, or affiliation
• Interfere with the platform’s operation or attempt to access data or accounts that are not yours
• Use the platform to spam, harass, or defraud anyone

8. Account closure and deletion

• You can close or delete your account at any time -- in the app under Settings (where available) or by contacting us at contact@makeitsync.com. Deletion deactivates the account immediately and permanently deletes it after a 30-day grace period (during which you can restore it), except records we must keep for legal, tax, or dispute purposes.
• Open obligations survive closure: campaign contracts already signed, amounts owed, and content usage rights already granted are not cancelled by deleting an account.
• We may suspend or close accounts that materially violate these Terms, as described in the Creator Terms (warnings, strikes, review; bans for serious or repeat misconduct or fraud).

9. Disclaimers

Sync is provided “as is” and “as available”. We do not guarantee campaign availability, campaign outcomes, content performance, or uninterrupted operation of the platform. We are not a party to disputes between Brands and Creators beyond the dispute processes described in the product, and we do not guarantee any particular resolution.

10. Limitation of liability

To the maximum extent permitted by law, Sync’s total liability for any claim arising out of the platform is limited to the greater of (a) the amounts Sync processed for you in the 12 months before the claim, or (b) CAD $100. We are not liable for indirect, incidental, or consequential damages, or for loss of profits, data, or goodwill.

11. Indemnity

You agree to indemnify Sync against claims arising from your content, your breach of these Terms, or your violation of law or third-party rights, to the extent permitted by applicable law.

12. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in it. Courts located in the judicial district of Montréal, Québec have exclusive jurisdiction, except where applicable consumer law gives you rights in your own jurisdiction.

13. Changes to these Terms

We may update these Terms. For material changes, we will notify you in the app or by email at least 30 days before they take effect, indicating what is changing and the effective date. If you do not accept a change, you may close your account before the effective date at no cost; continued use after the effective date means you accept the updated Terms. Creators additionally see a re-acceptance prompt in the app for material Creator Terms changes.

14. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, the Privacy Policy, the Creator Terms (for Creators), and any campaign contract you enter form the entire agreement between you and Sync regarding the platform. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver of it.

15. Contact

contact@makeitsync.com · 9483-9859 Quebec inc., Montréal, Québec, Canada